![]() There is also the fact that according to section 609(e) of the Fair Credit Reporting Act, 15 U.S.C. They claim that I need to have local law enforcement submit a subpoena to them despite the fact that I am not asking for any personal or proprietary information. Worst of all, they refuse to provide the name of the issuing financial institution for this mystery debit card opened under my name so I can file a dispute with them. Also, not only is the Xoom account still open, but the fraudulent transaction is still listed on this account. They said that I would not be held responsible for the transaction via email and phone but I have not received an official letter stating so. I have sent them an official affidavit, and two written requests to resolve this issue, and provide confirmation of all this in writing, along with proof of ID, officially filed reports, etc. I reset my Palpay credentials and gained control of this Xoom account immediately and have been dealing with this mess since the 3rd of June. Yet somehow, someone managed to use my old Paypal credentials (I was under the impression that the account was deactivated) to open a fraudulent Xoom account, and process a fraudulent transaction, with a fraudulent debit card opened under my name. ![]() 5Īpparently this company is supposed to need proof of identity before processing transactions. For that reason Xoom just lost one costumer. I have been a loyal Xoom costumer for many years, and this time I was helping my mother in law because she’s in a medical condition, I was going to send her $120 and she said that won’t be enough them I cancel the order and I send $200, and that’s what started the situation, Xoom block my account, I call and they tell me that they need to verify my info, I send my license, my bank account, my address, they ask for my ssn #, I my like 5-6 calls during the day every time was something different, At the end I frustrated and Then I requested talk to a supervisor and she was very rude, like if they were doing my a favor for free, by the end she said that my account can not be unblock because somebody else is sending money to my mother in law, and of course there’s somebody else sending her money because she’s sick, and a patently they need the others people info that is why my account is blocked, them I asked the supervisor, what has that to do with my account if all my info is correct, And she said that is something they can’t tell me.
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